LOCATION: Fujitsu
DESCRIPTION: Troubleshooting and diagnosing customer related Enterprise Support incidents and bringing those incidents to resolution; Some functions may include the design, integration, testing, implementation, development and maintenance of these systems and solutions; Remote delivery of maintenance, troubleshooting and diagnostic services in line with agreed service levels and international best practices; Execute database management tasks including backup and recovery, automation development, patch deployment and performance optimization; Documenting activities in customer environments, in detailed and clearly understood language, in a timely and consistent manner; Ensuring speedy resolution of problems, and engaging in prudent and timely escalations as required with third parties; Authoring and review of technical and incident reports as required; Conduct technical assessments and provide consultation to customers and colleagues as required; Normal working hours:- 8:00am ? 4:30pm
QUALIFICATIONS: Baccalaureate degree in Computer Science or Information Technology; Possess minimum five (5) years related work experience in a progressive IT environment or equivalent; Requires key technical competence in the following areas: Directory & Messaging Systems (LDAP, MS AD, MS Exchange), Database Systems (MS SQL, Oracle), Other (Oracle Application Grid, Exalogic, Symantec Client Management, Exchange Cluster, CA, Shell scripting in Linux, Unix and Windows); Training in information system technologies as evidenced by relevant certifications in the aforementioned; In depth knowledge of application services environments; Experienced in proven analytical and problem solving methodologies; High level of attention to detail and quality; Excellent time management with strong planning and organization skills; Excellent interpersonal and communication skills; Expresses technical concepts precisely and professionally in both verbal communication and written reports with the effective use of various desktop productivity tools; Ability to work in a team and independently; An effective collaborator in engaging with clients, colleagues, senior management, vendors and other various stakeholders; Shows initiative and demonstrates commitment to self-development; Local travel requires that the candidate own and use his/her personal vehicle for site visits as may be required; Regional/International travel may be required from time to time for training or customer site visits
CONTACT INFORMATION: hrcarib@caribbean.fujitsu.com; Please specify ?Senior RMS Engineer ? Application & Database Services? in the subject
APPLICATION DEADLINE: January 18, 2013
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